Hire the Best Agents with Smart Role | AI-Driven Skill Testing

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Smart Role

Use Cases

Pricing

Integrations

Blog

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Hire Right

Use role-play scenarios to test applicants’ skills at the interview stage and make informed decisions to hire the right people.

Efficient Screening

Automate the initial screening process with role-play scenarios, saving valuable time for HR and recruitment teams by quickly identifying candidates with the necessary practical skills.

Efficient Screening

Automate the initial screening process with role-play scenarios, saving valuable time for HR and recruitment teams by quickly identifying candidates with the necessary practical skills.

Efficient Screening

Automate the initial screening process with role-play scenarios, saving valuable time for HR and recruitment teams by quickly identifying candidates with the necessary practical skills.

Objective Assessment

Provides a consistent, objective measure of a candidate's problem-solving and customer interaction skills, offering insights beyond what conventional interviews reveal.

Objective Assessment

Provides a consistent, objective measure of a candidate's problem-solving and customer interaction skills, offering insights beyond what conventional interviews reveal.

Objective Assessment

Provides a consistent, objective measure of a candidate's problem-solving and customer interaction skills, offering insights beyond what conventional interviews reveal.

Reduced Turnover

Candidates are assessed for their communication style and problem-solving fit, leading to more informed hiring decisions. This contributes to lower turnover rates by aligning expectations from the outset.

Reduced Turnover

Everything you need

For the Full Agent Lifecycle

Smart Role encompasses the trio of pivotal phases in the life cycle of any customer service representatives.

Hiring

Use role-play scenarios to test applicants skills at the interview stage and make informed decisions to hire right.

Onboarding

Leverage personalized role-play scenarios to onboard agents and create agent expertise rooted in real-life use cases

Continuous Training

Create continuous learning programs to strengthen expertise and create mastery poles within customer service teams.

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Let's move the customer support together from a framework where agents learn-to-do to a framework where they do-to-learn.

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Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Resources

Company

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Resources

Company

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Resources

Company