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The Support Lab
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“Success in customer service is 10% knowledge and 90% how you apply it in real situations.”
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CX
How to Improve Customer Service Skills: The Complete Guide
Feb 21, 2025
7 min read
CX
How to Improve Customer Service Skills: The Complete Guide
Feb 21, 2025
7 min read
CX
How to Improve Customer Service Skills: The Complete Guide
Feb 21, 2025
7 min read
Announcement
Smart Role Achieves SOC 2 Type 1 Compliance: A Key Milestone for Data Security and Enterprise Growth
Jan 22, 2025
5 min read
Announcement
Smart Role Achieves SOC 2 Type 1 Compliance: A Key Milestone for Data Security and Enterprise Growth
Jan 22, 2025
5 min read
Announcement
Smart Role Achieves SOC 2 Type 1 Compliance: A Key Milestone for Data Security and Enterprise Growth
Jan 22, 2025
5 min read
Training
What Is Good Customer Service Training Anyway?
Sep 30, 2024
5 min read
Training
What Is Good Customer Service Training Anyway?
Sep 30, 2024
5 min read
Training
What Is Good Customer Service Training Anyway?
Sep 30, 2024
5 min read
Training
De-escalating Customer Service Situations: Techniques and Training for Success
Sep 27, 2024
6 min read
Training
De-escalating Customer Service Situations: Techniques and Training for Success
Sep 27, 2024
6 min read
Training
De-escalating Customer Service Situations: Techniques and Training for Success
Sep 27, 2024
6 min read
Training
How AI is Transforming Customer Service Training with Smart Role
Sep 26, 2024
6 min read
Training
How AI is Transforming Customer Service Training with Smart Role
Sep 26, 2024
6 min read
Training
How AI is Transforming Customer Service Training with Smart Role
Sep 26, 2024
6 min read
CX
The Impact of the EU AI Act on Customer Support
Sep 23, 2024
7 min read
CX
The Impact of the EU AI Act on Customer Support
Sep 23, 2024
7 min read
CX
The Impact of the EU AI Act on Customer Support
Sep 23, 2024
7 min read
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.