Smart Role gives your agents real practice before they ever go live.
No more guesswork. No more “am I ready?” moments.
Explore the simple, step-by-step approach that prepares agents for real customer conversations.
Simulate the real thing
Design lifelike scenarios that match real customer issues, giving agents a realistic training experience.
Customize each scenario to reflect your brand’s tone and common customer questions, so agents practice handling challenges they'll face on the job.
This approach builds practical skills and prepares agents for real interactions with confidence and consistency.
Assign based on what matters
Easily assign tailored scenarios to individual agents or teams, focusing on their skill levels and specific needs.
This targeted training approach makes learning efficient and relevant, ensuring each agent builds the skills they need most.
Assignments can be personalized for individual growth or grouped to enhance team collaboration and readiness.
Feedback that coaches for you
Smart Role provides instant, automated feedback after each scenario, allowing agents to quickly see their strengths and areas for improvement.
This feedback loop helps agents learn faster and build confidence by focusing on what matters most.
By reviewing clear, actionable insights, agents improve continuously and are better prepared for real customer interactions.
Track who’s ready (and who’s not)
Track each agent’s progress in real-time with Smart Role, gaining insights into their readiness and growth areas.
This continuous monitoring helps managers see who’s prepared for live customer interactions and who may need more training.
With clear progress metrics, your team develops consistently, ensuring everyone meets your customer service standards and delivers quality support.
