Your New CS Trainer
Boost agents productivity
A scalable training solution for customer service teams
Smart Role is the platform for customer service teams seeking to enhance agent performance through realistic chat simulations. Our innovative solution helps agents hone their skills, prepare for real-world interactions, and stay updated with industry best practices.
Cost Efficient
Reducing the time it takes for agents to become proficient from 6 months to a fraction of that time, significantly lowering the financial burden of turnover.
Productivity Boost
Through realistic and interactive training, agents are better prepared to handle customer queries, thus increasing productivity and customer satisfaction rates.
Fully Automated & Adaptive
The program will adapt to the needs of your agents and adjust the difficulty level on the fly, while providing agents with personalized coaching and improvements areas.
AI-Generated Scorecards
Score your agents on their customer support performance based on your own definition of performance. and use it to make it data-driven decisions.
Everything you need
For the Full Agent Lifecycle
Smart Role encompasses the trio of pivotal phases in the life cycle of any customer service representatives.
Hiring
Use role-play scenarios to test applicants skills at the interview stage and make informed decisions to hire right.
Onboarding
Leverage personalized role-play scenarios to onboard agents and create agent expertise rooted in real-life use cases
Continuous Training
Create continuous learning programs to strengthen expertise and create mastery poles within customer service teams.
Pricing
Free forever. Upgrade for unlimited scenarios, better security, and exclusive features.
Free
€0
/month
Up to 30 role-play sessions
Unlimited users and admins
All languages
81 ready to use scenarios
Basic reporting
Growth
Most popular
€99
/month
Unlimited role-play sessions
Unlimited users and admins
All languages
Custom scenarios creation
Priority support
Advanced analytics
Export capabilities
Enterprise
€399
/month
Unlimited role-play sessions
Unlimited users and admins
All languages
Custom scenarios creation
Custom scorecard & skills-map
Advanced coaching & insights
3rd party integration
Export capabilities
API access
Advanced security features
Get a demo today
Let's move the customer support together from a framework where agents learn-to-do to a framework where they are do-to-learn.
