This is Smart Role
At Smart Role, our mission is to make customer service training simple, effective, and empowering. We help teams unlock the potential of every interaction by preparing agents with the skills they need from day one.
Why does this matter? Because we’ve all been customers, hoping for a positive experience. When agents are well-prepared and confident, service becomes seamless and interactions more meaningful, leading to stronger, more loyal customer relationships.
Our founders
Our team brings over 20 years of combined expertise in customer support and SaaS platform development.
This depth of experience sets Smart Role apart, enabling us to align our services closely with our clients' needs.
Tue Søttrup
CEO
Former VP of CX Excellence & Chief Evangelist at Dixa (Series C - €160M) with > 15 years of experience in the Customer Service industry.
Thibaut Martin
COO
Former Head of Customer Experience and Customer Service Lead at Google. Currently consulting international companies as CX expert.
Sven Gaubert
CTO
Fullstack Web Staff Engineer, with over 20 years experience in IT. Passionate about everything related to cloud, frontend, backend and devOps.
A bold vision for the future of customer support
Discover why we’re betting on the tens of millions of agents around the world to lead the $470B support industry into the AI age.
10+ millions of agents
We believe these agents are the key to transforming support through AI.
Support agents exist in every country. So does our mission to empower them.
Interested in joining us on this adventure?
Join us in transforming customer support training, empowering agents to deliver exceptional experiences in every interaction
Our Office
Smart Role is an international company with its main office in Paris:
Smart Role
Company Registration: 987831682
1 Rue de Stockholm, Paris, 75008, France
Contact: friends@smartrole.ai