Backed by
SOC 2 Type II Compliant
Train like it is real
Give your customer service agents engaging, lifelike training with Smart Role- improving performance and reducing costs through faster onboarding, ensured readiness, and no need for 1:1 training or manual agent feedback.
Struggling to onboard new agents, assess agent readiness, and ensure consistent customer service experiences?
Try Smart Role
With Smart Role’s AI training, agents learn through real-life scenarios and quickly master skills, cutting out 1:1 training and agent feedback.
Managers get fully automated, real-time insights into agent readiness and can easily spot areas for improvement.
This helps agents improve faster, adhere to brand values, and adapt to customer needs.
Training made easy in 3 simple steps
Set up the system
Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.
Start the training
Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.
Evaluate your agents
Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.
With Smart Role you avoid:
Time-consuming side-by-side training with efficient, automated programs.
Uncertainty about agent readiness through clear progress insights.
Inconsistent customer experiences by ensuring uniform training.
Pricing
Start for FREE. Experience the value.
Upgrade for unlimited users, better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
$0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
$150
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
$316
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Train like it’s real
Give agents lifelike, scenario-based training with no 1:1 sessions needed—build confidence, speed up onboarding, and ensure consistent, quality interactions while reducing costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Like it was meant to be
Train like it is real
Give your customer service agents engaging, lifelike training with Smart Role- improving performance and reducing costs through faster onboarding, ensured readiness, and no need for 1:1 training or manual agent feedback.
Struggling to onboard new agents, assess agent readiness, and ensure consistent customer service experiences?
Try Smart Role
With Smart Role’s AI training, agents learn through real-life scenarios and quickly master skills, cutting out 1:1 training and agent feedback.
Managers get fully automated, real-time insights into agent readiness and can easily spot areas for improvement.
This helps agents improve faster, adhere to brand values, and adapt to customer needs.
Training made easy in 3 simple steps
Set up the system
Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.
Set up the system
Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.
Start the training
Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.
Start the training
Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.
Evaluate your agents
Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.
Evaluate your agents
Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.
With Smart Role you avoid:
Time-consuming side-by-side training with efficient, automated programs.
Uncertainty about agent readiness through clear progress insights.
Inconsistent customer experiences by ensuring uniform training.
Connects to the tools you already use
Pricing
Start for FREE. Experience the value.
Upgrade for unlimited users, better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
$0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
$150
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
$316
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
$0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
$150
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
$316
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Train like it’s real
Give agents lifelike, scenario-based training with no 1:1 sessions needed—build confidence, speed up onboarding, and ensure consistent, quality interactions while reducing costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Train like it is real
Give your customer service agents engaging, lifelike training with Smart Role- improving performance and reducing costs through faster onboarding, ensured readiness, and no need for 1:1 training or manual agent feedback.
Backed by
SOC 2 Type II Compliant
Struggling to onboard new agents, assess agent readiness, and ensure consistent customer service experiences?
Try Smart Role
With Smart Role’s AI training, agents learn through real-life scenarios and quickly master skills, cutting out 1:1 training and agent feedback.
Managers get fully automated, real-time insights into agent readiness and can easily spot areas for improvement.
This helps agents improve faster, adhere to brand values, and adapt to customer needs.
Training made easy in 3 simple steps
Set up the system
Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.
Set up the system
Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.
Start the training
Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.
Start the training
Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.
Evaluate your agents
Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.
Evaluate your agents
Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.
With Smart Role you avoid:
Time-consuming side-by-side training with efficient, automated programs.
Uncertainty about agent readiness through clear progress insights.
Inconsistent customer experiences by ensuring uniform training.
Connects to the tools you already use
Pricing
Start for FREE. Experience the value.
Upgrade for unlimited users, better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
$0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
$150
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
$316
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
$0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
$150
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
$316
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Train like it’s real
Give agents lifelike, scenario-based training with no 1:1 sessions needed—build confidence, speed up onboarding, and ensure consistent, quality interactions while reducing costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.