Backed by
Real customer practice, without real customer risk
Smart Role helps teams onboard, upskill, and coach agents through realistic customer simulations, before they ever face real customers
Trusted by CX Leaders
Smart Role provides a safe place for your reps to practice and receive feedback
Why customer support training breaks in practice?
Training teaches rules.
Customers create situations.
The gap is where quality breaks.
This isn’t a people problem.
It’s a training model that wasn’t built for real customer complexity.
Training built for real customer complexity
Smart Role replaces manual role plays and reactive QA with a continuous training loop designed for real support situations.
Practice real conversations, at scale
Agents train on realistic customer scenarios based on your tickets, knowledge, and edge cases, across chat, email, and voice.
They don’t rehearse scripts.
They handle situations.
Get feedback while it still matters
Agents receive clear, objective feedback on what worked, what didn’t, and how to improve, during training and on real conversations.
Not weeks later.
Not buried in QA reports.
Know where to intervene before customers feel it
Managers get visibility into skills, gaps, and readiness, so coaching happens proactively, not after quality has dropped.
Training becomes measurable.
Coaching becomes focused.
Plans
Start for free and experience the value.
Upgrade for more training sessions and features.
Free
Ideal for a trial to evaluate the platform
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
Standard
Medium teams, standard needs
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Real customer practice, without real customer risk
Smart Role helps teams onboard, upskill, and coach agents through realistic customer simulations, before they ever face real customers
Trusted by CX Leaders
Smart Role provides a safe place for your reps to practice and receive feedback
Connects to the tools you already use
Plans
Start for FREE. Experience the value.
Upgrade for better security, and exclusive features.
Free
Ideal for a trial to evaluate the platform
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
Standard
Medium teams, standard needs
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Free
Ideal for a trial to evaluate the platform
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
Standard
Medium teams, standard needs
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role replaces manual role plays and reactive QA with a continuous training loop designed for real support situations.
Training built for real customer complexity
Practice real conversations, at scale
Agents train on realistic customer scenarios based on your tickets, knowledge, and edge cases, across chat, email, and voice.
They don’t rehearse scripts.
They handle situations.
Get feedback while it still matters
Agents receive clear, objective feedback on what worked, what didn’t, and how to improve, during training and on real conversations.
Not weeks later.
Not buried in QA reports.
Know where to intervene before customers feel it
Managers get visibility into skills, gaps, and readiness, so coaching happens proactively, not after quality has dropped.
Training becomes measurable.
Coaching becomes focused.
Why customer support training breaks in practice?
Training teaches rules.
Customers create situations.
The gap is where quality breaks.
This isn’t a people problem.
It’s a training model that wasn’t built for real customer complexity.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Real customer practice, without real customer risk
Smart Role helps teams onboard, upskill, and coach agents through realistic customer simulations, before they ever face real customers
Backed by
Trusted by CX Leaders
Smart Role provides a safe place for your reps to practice and receive feedback
Connects to the tools you already use
Plans
Start for FREE. Experience the value.
Upgrade for better security, and exclusive features.
Free
Ideal for a trial to evaluate the platform
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
Standard
Medium teams, standard needs
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Free
Ideal for a trial to evaluate the platform
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
Standard
Medium teams, standard needs
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role replaces manual role plays and reactive QA with a continuous training loop designed for real support situations.
Training built for real customer complexity
Practice real conversations, at scale
Agents train on realistic customer scenarios based on your tickets, knowledge, and edge cases, across chat, email, and voice.
They don’t rehearse scripts.
They handle situations.
Get feedback while it still matters
Agents receive clear, objective feedback on what worked, what didn’t, and how to improve, during training and on real conversations.
Not weeks later.
Not buried in QA reports.
Know where to intervene before customers feel it
Managers get visibility into skills, gaps, and readiness, so coaching happens proactively, not after quality has dropped.
Training becomes measurable.
Coaching becomes focused.
Why customer support training breaks in practice?
Training teaches rules.
Customers create situations.
The gap is where quality breaks.
This isn’t a people problem.
It’s a training model that wasn’t built for real customer complexity.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.