Backed by
SOC 2 Type II Compliant
Your support team just got a coach who never sleeps.
Your agents get hands-on training in real-world scenarios.
Smart Role simulates live conversations, gives instant AI feedback, and helps every agent ramp faster, perform better, and stay ready without extra load on your team leads.
Consistent CX starts with confident agents.
Smart Role gets them there faster, and without the coaching overload.
Your agents don’t need another slideshow. They need practice.
Your team needs agents who can handle real questions, real emotions, and real-time pressure from day one.
With Smart Role, they’ll practice real conversations, get instant coaching, and prove they’re ready before going live.
You’ll stop guessing who’s ready and start scaling with confidence.
Training made easy in 3 simple steps
Set up the system
Tell Smart Role how you talk to customers and what matters to your brand. Add your resources. Invite your agents.
Start the training
Create lifelike scenarios based on your real tickets, pain points, and FAQs. Assign them to new hires or your whole team.
Evaluate your agents
Watch their progress, spot red flags, and track readiness automatically. No more manual reviews or guesswork.
With Smart Role you avoid:
Time-consuming 1:1 coaching
Give every agent a personal coach without spending extra hours.
Uncertainty around readiness
Get crystal-clear insights into who’s ready to support your customers.
Inconsistent experiences
Ensure every agent embodies your tone, values, and standards
Pricing
Start for FREE. Experience the value.
Upgrade for better security and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
€0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
€239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
€559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Train like it’s real
Give agents lifelike, scenario-based training with no 1:1 sessions needed—build confidence, speed up onboarding, and ensure consistent, quality interactions while reducing costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Your support team just got a coach who never sleeps.
Your agents get hands-on training in real-world scenarios.
Smart Role simulates live conversations, gives instant AI feedback, and helps every agent ramp faster, perform better, and stay ready without extra load on your team leads.
Consistent CX starts with confident agents.
Smart Role gets them there faster, and without the coaching overload.
Your agents don’t need another slideshow. They need practice.
Your team needs agents who can handle real questions, real emotions, and real-time pressure from day one.
With Smart Role, they’ll practice real conversations, get instant coaching, and prove they’re ready before going live.
You’ll stop guessing who’s ready and start scaling with confidence.
Training made easy in 3 simple steps
Set up the system
Tell Smart Role how you talk to customers and what matters to your brand. Add your resources. Invite your agents.
Set up the system
Tell Smart Role how you talk to customers and what matters to your brand. Add your resources. Invite your agents.
Start the training
Create lifelike scenarios based on your real tickets, pain points, and FAQs. Assign them to new hires or your whole team.
Start the training
Create lifelike scenarios based on your real tickets, pain points, and FAQs. Assign them to new hires or your whole team.
Evaluate your agents
Watch their progress, spot red flags, and track readiness automatically. No more manual reviews or guesswork.
Evaluate your agents
Watch their progress, spot red flags, and track readiness automatically. No more manual reviews or guesswork.
With Smart Role you avoid:
Time-consuming 1:1 coaching
Give every agent a personal coach without spending extra hours.
Uncertainty around readiness
Get crystal-clear insights into who’s ready to support your customers.
Inconsistent experiences
Ensure every agent embodies your tone, values, and standards
Connects to the tools you already use
Pricing
Start for FREE. Experience the value.
Upgrade for better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
€0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
€239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
€559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
€0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
€239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
€559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Train like it’s real
Give agents lifelike, scenario-based training with no 1:1 sessions needed—build confidence, speed up onboarding, and ensure consistent, quality interactions while reducing costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Your support team just got a coach who never sleeps.
Your agents get hands-on training in real-world scenarios.
Smart Role simulates live conversations, gives instant AI feedback, and helps every agent ramp faster, perform better, and stay ready without extra load on your team leads.
Backed by
SOC 2 Type II Compliant
Consistent CX starts with confident agents.
Smart Role gets them there faster, and without the coaching overload.
Your agents don’t need another slideshow.
They need practice.
Your team needs agents who can handle real questions, real emotions, and real-time pressure from day one.
With Smart Role, they’ll practice real conversations, get instant coaching, and prove they’re ready before going live.
You’ll stop guessing who’s ready and start scaling with confidence.
Training made easy in 3 simple steps
Set up the system
Tell Smart Role how you talk to customers and what matters to your brand. Add your resources. Invite your agents.
Set up the system
Tell Smart Role how you talk to customers and what matters to your brand. Add your resources. Invite your agents.
Start the training
Create lifelike scenarios based on your real tickets, pain points, and FAQs. Assign them to new hires or your whole team.
Start the training
Create lifelike scenarios based on your real tickets, pain points, and FAQs. Assign them to new hires or your whole team.
Evaluate your agents
Watch their progress, spot red flags, and track readiness automatically. No more manual reviews or guesswork.
Evaluate your agents
Watch their progress, spot red flags, and track readiness automatically. No more manual reviews or guesswork.
With Smart Role you avoid:
Time-consuming 1:1 coaching
Give every agent a personal coach without spending extra hours.
Uncertainty around readiness
Get crystal-clear insights into who’s ready to support your customers.
Inconsistent experiences
Ensure every agent embodies your tone, values, and standards
Connects to the tools you already use
Pricing
Start for FREE. Experience the value.
Upgrade for better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
€0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
€239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
€559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for small teams ready to explore AI-powered training.
€0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Essentials
Perfect for growing businesses with foundational training needs.
€239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Elite
Best for expanding businesses with advanced coaching needs.
€559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Customizable for enterprise-level businesses.
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Train like it’s real
Give agents lifelike, scenario-based training with no 1:1 sessions needed—build confidence, speed up onboarding, and ensure consistent, quality interactions while reducing costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.