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Train and upskill your support agent inside Intercom

Enhance your customer service team’s performance with Smart Role’s Intercom integration. Seamlessly train and coach agents inside their Intercom workspace, leveraging AI-powered simulations and knowledge-based learning.

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Schedule a demo

Smart Role’s Intercom app allows agents to practice real-world customer interactions within the platform they use every day. No switching between tools—just seamless, hands-on training inside Intercom.

Real interactions

Agents train inside Intercom Messenger

Real interactions

Agents train inside Intercom Messenger

AI-powered coaching

Receive feedback on response quality, tone, and resolution

AI-powered coaching

Receive feedback on response quality, tone, and resolution

Accelerate onboarding

Help new hires ramp up faster with guided, interactive training

Accelerate onboarding

Help new hires ramp up faster with guided, interactive training

Smart Role can import and use your Intercom Help Center articles to create realistic, knowledge-based training. Agents practice using real company FAQs, improving retention and consistency.

Seamless content sync

Automatically pull articles from Intercom’s Help Center

Seamless content sync

Automatically pull articles from Intercom’s Help Center

Knowledge checks

Embed assessments to ensure agents understand key topics

Knowledge checks

Embed assessments to ensure agents understand key topics

Stay up to date

Keep training aligned with the latest updates to your support content

Stay up to date

Keep training aligned with the latest updates to your support content

Seamlessly run training simulations directly within your Intercom environment to enhance agent performance without leaving your workspace.

Install

Seamlessly run training simulations directly within your Intercom environment to enhance agent performance without leaving your workspace.

Install

Seamlessly run training simulations directly within your Intercom environment to enhance agent performance without leaving your workspace.

Install

Bring Intercom knowledge base content into Smart Role to build custom training scenarios tailored to your support needs and empower your team with realistic examples.

Learn more

Bring Intercom knowledge base content into Smart Role to build custom training scenarios tailored to your support needs and empower your team with realistic examples.

Learn more

Bring Intercom knowledge base content into Smart Role to build custom training scenarios tailored to your support needs and empower your team with realistic examples.

Learn more

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Request a Free Trial

Train smarter,
Stress less.
Try Smart Role for Free

Request a Free Trial

Train smarter,
Stress less.
Try Smart Role for Free

Request a Free Trial

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

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English

Resources

Company

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Select Language

English

Resources

Company

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.